Grasshoppa – Terms of Service

Effective Date: 14/10/2025
Business Name: Grasshoppa (ABN 27 917 632 450)
Jurisdiction: Australia

1. Overview

These Terms of Service (“Terms”) govern all access to and use of the Grasshoppa online marketplace (“Grasshoppa”, “we”, “our”, “us”). By using our website, creating an account, or engaging in any booking or transaction through the platform, you agree to be bound by these Terms.

Grasshoppa connects service providers (“Providers”) with customers (“Clients”) for property-related and similar services (“Services”). Grasshoppa facilitates bookings and payment processing through third-party systems but does not directly provide or guarantee any Service offered by Providers.

2. Use of the Platform

• You must be at least 18 years old and legally able to enter into binding contracts in Australia.

• You agree to provide accurate, current, and complete information when creating an account or making a booking.

• You are responsible for maintaining the confidentiality of your login details and any activity under your account.

• Grasshoppa reserves the right to refuse access, suspend, or terminate any account at its discretion if misuse, fraud, or breach of these Terms is suspected.

3. Relationship Between Parties

• Grasshoppa acts solely as an intermediary providing a digital platform for Clients and Providers to connect and transact.

• No employment, agency, partnership, or joint venture relationship exists between Grasshoppa and any user.

• Providers are independent entities responsible for their own compliance with applicable laws, insurances, qualifications, and taxation obligations.

4. Bookings and Payments

• All payments are processed through Stripe Payments Australia Pty Ltd (“Stripe”). By transacting through Grasshoppa, you also agree to Stripe’s terms and privacy policy.

• Grasshoppa does not store or have access to full payment card details.

• Bookings are binding once confirmed by both parties. Cancellations or disputes must be handled in accordance with the cancellation and dispute procedures published on the site (if any) or by mutual agreement between Client and Provider.

• Grasshoppa may charge service or transaction fees as displayed during checkout. These are non-refundable except as required by law.

5. Liability and Warranties

• Grasshoppa provides the platform “as is” and makes no warranties about the reliability, suitability, or quality of any Provider or Service.

• To the fullest extent permitted by law, Grasshoppa disclaims all liability for loss, damage, injury, or claim arising out of or related to:

  • Any act or omission of a Provider or Client;

  • Service performance, delays, or cancellations;

  • Third-party systems (including Stripe).

• Nothing in these Terms excludes or limits rights guaranteed by the Australian Consumer Law (ACL) that cannot be excluded.

6. Indemnity

You agree to indemnify and hold harmless Grasshoppa, its directors, employees, and affiliates from any loss, claim, or liability arising from:

• Your use or misuse of the platform;

• Any breach of these Terms;

• Any dispute between you and another user.

7. Intellectual Property

All content, branding, and materials displayed on Grasshoppa’s platform are owned or licensed by Grasshoppa and protected under Australian law. You may not reproduce or distribute content without written permission.

8. Privacy

Grasshoppa collects and handles personal information in accordance with its Privacy Policy. By using the platform, you consent to such collection and use.

9. Amendments

Grasshoppa may update these Terms at any time. Continued use after publication of changes constitutes acceptance of the revised Terms.

10. Governing Law

These Terms are governed by the laws of the State of Victoria and the Commonwealth of Australia.