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Privacy policy

Grasshoppa – Privacy Policy

Effective Date: 14/10/2025
Business Name: Grasshoppa (ABN 27 917 632 450)
Jurisdiction: Australia

Grasshoppa respects your privacy and complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Policy describes how we collect, use, store, and disclose your personal information.

1. Information We Collect

Grasshoppa may collect the following information:

  • Clients: first name, last name, email address, phone number, property address, and booking details.

  • Providers: first and last name, company name, ABN, contact details, business address, banking details for payments, and relevant licensing information.

  • General data: correspondence, support messages, and limited analytics data (browser type, IP address, etc.).

Payment details (credit/debit cards) are processed securely by Stripe and are not stored on Grasshoppa’s servers.

2. How We Use Personal Information

We collect and use information to:

  • Facilitate bookings between Clients and Providers;

  • Communicate updates, confirmations, and support responses;

  • Verify Provider details and manage payments;

  • Maintain security, fraud prevention, and compliance with legal obligations;

  • Improve our services and platform performance.

We do not sell or rent personal data.

3. Disclosure of Information

Grasshoppa may share limited information with:

  • Stripe, for payment processing;

  • Providers, to complete bookings (e.g., property addresses, Client names, contact details);

  • Clients, for service delivery (e.g., Provider name, company, ABN, and contact details);

  • Law enforcement or regulatory authorities when required by law;

  • Professional advisers (e.g., accountants, legal consultants) under confidentiality.

4. Storage and Security

Personal information is stored electronically on secure servers within Australia or trusted cloud providers.
We apply reasonable technical and organisational measures to protect data from loss, misuse, unauthorised access, or disclosure.

5. Access and Correction

You may request access to your personal information or ask for corrections if it is inaccurate by contacting Grasshoppa at [insert contact email].
We may require verification before disclosing or amending records.

6. Data Retention

Information is retained as long as necessary to deliver our services and comply with business, legal, and taxation obligations. When no longer required, data is securely deleted or anonymised.

7. Overseas Disclosure

At this stage, Grasshoppa does not knowingly disclose personal information overseas. If this changes, users will be notified and relevant safeguards will be applied.

8. Changes to This Policy

We may update this Privacy Policy periodically. Any updates will be posted on our website with the revised effective date. Continued use of the platform signifies acceptance of the updated policy.

9. Contact

If you have any questions or complaints about privacy or data handling, contact:
Email: grasshoppateam@protonmail.com
Business Name: Grasshoppa (ABN 27 917 632 450)
Jurisdiction: Australia

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